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Carriers · LATAM · Fully Remote

Telco Product Manager

Company Overview

Holafly is a high-growth scale-up revolutionising how businesses and travellers connect to the internet abroad. Since 2018, we’ve empowered travellers in over 200 destinations worldwide with secure and reliable eSIM solutions. With a team of 500+ professionals across multiple countries, we are scaling globally to support travellers with seamless, unlimited data connectivity. We’re not just connecting people—we’re enabling freedom and peace of mind, ensuring our users stay connected from the second they land, wherever their journey takes them.

The Role

As our Telco VAS Product Manager - Roaming Services, you will bridge the gap between complex carrier capabilities and our commercial product vision. You are the architect of our Service Catalog, ensuring every roaming agreement is translated into a high-performing reality for our global users.

Key Responsibilities

  • Design and govern the Master Service Catalog, ensuring technical attributes like speeds, SLAs, and coverage are documented and version-controlled.

  • Lead technical "Sanity Checks" between carrier contracts (IR.21s) and actual network provisioning to eliminate service gaps.

  • Coordinate cross-functional launches, acting as the lead expert to ensure new products utilize optimized, existing "catalog blocks."

  • Drive knowledge transfer by transforming dense carrier specifications into digestible training modules and "Cheat Sheets" for commercial teams.

  • Manage internal technical bulletins, proactively notifying the organization of upgrades, sunsetting features, or changes in service availability.

  • Partner with Business Development to ensure new initiatives integrate smoothly into our global operations ecosystem.

Qualifications

  • Strong background in Mobile Roaming technologies (GRX/IPX, VPLMN, 3G to 5G core networks).

  • Deep understanding of Packet Switching and Telco protocols (Diameter, Radius, DNS, GTP).

  • Expertise in ITIL practices and managing technical Service Level Agreements (SLAs).

  • Fluency in English; ability to communicate complex technical data to non-technical stakeholders.

  • Experience with eSIM and SIM technologies (SM-DP+, IMSI, RDP).

Good to have

  • Professional certifications in Service Management (ITIL) or Project Management.

  • Proficiency in Spanish or other additional languages.

  • Advanced degree in Telecommunications Engineering or a related field.

Benefits & Perks

  • 100% Remote-first culture with a high degree of flexibility and respect for life-work balance.

  • A blameless, high-trust environment that encourages ownership and "Braveness."

  • Opportunity to shape the technological stack and lead long-term organizational improvements.

Join a multicultural, global team in a hyper-growth scale-up phase.

Department
Carriers
Locations
LATAM
Remote status
Fully Remote

About Holafly

During a trip to Thailand, Pedro and Lidia, the founders of Holafly, experienced the frustration of not having an internet connection.

Inspired by their own experiences, they came up with a simple but brilliant idea: why not allow travellers to buy data plans for any destination from their home country?

Our passion for providing easy and convenient connectivity to travellers around the world drives everything we do.

We love our work and we do it with pride. Stay connected wherever you go.

Founded in 2017
Co-workers 600
Carriers · LATAM · Fully Remote

Telco Product Manager

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