Company Overview

Holafly is a high-growth scale-up revolutionising how businesses and travellers connect to the internet abroad. Since 2018, we’ve empowered travellers in over 200 destinations worldwide with secure and reliable eSIM solutions. With a team of 600+ professionals across multiple countries, we are scaling globally to support travellers with seamless, unlimited data connectivity. We’re not just connecting people—we’re enabling freedom and peace of mind, ensuring our users stay connected from the second they land, wherever their journey takes them.

The Role

In the role of eSIM Delivery, you own the technical blueprint of our connectivity. Your mission is to design, create, and implement new eSIM profiles that align with our global business strategy. You don't just maintain assets; you build the infrastructure that guarantees worldwide connectivity, ensuring our product remains resilient, scalable, and always available for our customers.

Key Responsibilities

• Lead the definition and customization of new eSIM profiles based on evolving business requirements and technical constraints.

• Conduct sophisticated data-driven forecast analysis to proactively manage stock levels and trigger timely orders with global eSIM providers.

• Oversee and optimize the provisioning process, managing technical relationships and workflows with all third-party carriers and SM-DP+ platforms.

• Strategically manage and optimize IMSI utilization within every order to align with business growth and numbering plan efficiency.

• Optimise the product mix of telecommunications resources to ensure maximum utilization and sales continuity.

• Act as the final technical gatekeeper for connectivity assets, ensuring that technical capabilities perfectly bridge the gap between carrier infrastructure and traveler needs.

• Drive technical documentation and process automation within ITSM tools to scale the department’s efficiency.

Technical skills

• Professional Background: 5–6+ years of direct experience in SIM/eSIM Operations, Roaming Engineering, or Technical Product Management within the Telco industry.

• Alternative to Degree: While a degree in Telecommunications or Computer Science is a plus, we highly value candidates who have developed their expertise through years of experience at Mobile Network Operators (MNOs), MVNOs, or SIM Card Manufacturers.

• EUM Procurement & Batch Management: Proven experience in managing the end-to-end ordering process with eSIM Manufacturers (EUMs); including the preparation of Technical Input Files, overseeing the Batch Approval Process (BAP), and managing the secure delivery of profiles to SM-DP+ platforms.

Qualifications

• Proven expertise in the end-to-end eSIM lifecycle, from initial profile design and rigorous testing to high-volume live manufacturing. You possess a deep technical mastery of GSMA standards, managing digital profiles and telecommunications identifiers to ensure seamless global provisioning.

• Fluency in English (Spanish is a strong plus) to collaborate across our global hubs.

• Expertise in Google Workspace and Jira/Confluence for process documentation and tracking.

• Strong analytical mindset with a focus on business risk management and detail gathering.

Bonus Points

• Experience in B2B Carrier Operations or provider-side contract management.

• University degree in Telecommunications Engineering or a related Science field.

• Professional certifications in Project Management (PMP) or Service Management (ITIL) or any specialized training or certifications in GSMA standards, Smart Card technology.

Benefits & Perks

• 100% Remote-first culture with a high degree of flexibility and respect for life-work balance.

• A blameless, high-trust environment that encourages ownership and "Braveness."

• Opportunity to shape the technological stack and lead long-term organizational improvements.

Join a multicultural, global team in a hyper-growth scale-up phase.